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ITIL Intermediate OSA

ITIL Intermediate Operational Support and Analysis (OSA) Capability Module Online Training is designed for those looking to build on their already existing knowledge of the ITIL Service Capability, with a particular focus on the processes and roles and how they are implemented.?

  • 24*7 online learning LMS-based anytime, anywhere access
  • APMG, CSME Accredited e-learning course material?
  • Full-length ITIL Intermediate practice tests online for ITIL Intermediate Operational Support and Analysis (OSA) service capability module?
  • Answer with explanation for each question at the end of the online practice tests
  • See full course details here or scroll to the bottom of the page
  • Special launch offer, 10% discount on all course purchases for a limited period only. ?Use Discount Code MOSAICA10 for 10% off the Normal Price
  • Buy
 

Course Name 24 / 7 Expert Support 2 Free Practice Tests Online PDU's Exam Included Duration Of
Course Access
Price Purchase
ITIL Intermediate OSA 30 30 Days £ 135.00
ITIL Intermidiate OSA With Exam 30 30 Days £ 415.00
 

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  • Mosaica?s online Professional and IT Training enables you to learn anytime and anywhere at your convenience with 24/7 Support
  • Our online courses save you time and money as opposed to classroom based training which is heavily time intensive and much more expensive
  • Online learning allows people with busy work schedules, limited money or those unable to travel to still be able to develop professionally and personally; we believe learning should not be constrained by time, cost or location
  • Keeping up to date with relevant industry certifications is essential to stay ahead in today?s competitive world, keeping up to date by learning online is a practical solution
  • All our online Courses are Industry Approved or Accredited, giving you the confidence and assurance that the courses you will be studying are fit for purpose and 100% industry relevant

ITIL - Intermediate OSA

Course Content and Further Information

A course for those looking to gain advanced understanding of the different ITIL processes and roles, as well as the ways in which they interact with each other. All successful candidates won?t just have a valuable qualification under their belts, but a wealth of practical knowledge to transfer to the workplace and therefore increase their use to any employer.

Who is it for?

This course is for those looking to move into specialised roles within the IT industry, such as network support and database administration. This specialisation will help to distinguish students from the rest of the field, making it easier to both find work and demand high salaries. Employers will also find this course very useful, and sending employees to complete the course will benefit the business as a whole. Discounts can be arranged for employers sending two or more employees on this course.

Prior knowledge

All candidates for this course are recommended to have first completed the ITIL Foundation course, or have two years of experience working within the IT industry. While these are not mandatory, students without this knowledge will struggle to understand and complete the work demanded of them.

Course features and objectives

  • Understand what is meant by operational support and analysis
  • Learn the various elements of both event management and incident management
  • Understand the subject of request fulfilment
  • Become competent in the area of problem management
  • Understand the principles and practicalities of access management
  • Gain knowledge of service desk principles and process flows
  • Understand how OSA principles and techniques relate to service solutions as a whole

Next step

To book a place on the ITIL Intermediate OSA course, please click HERE. Alternatively, please call us today on 0203 123 279.